Training
It's Not WHAT We Say, It's HOW We Say It!
The Secret to Everyday Conversation (Without Argument)
Everyday communication works, until it doesn't. When opinions differ, or what two people want is at odds, talk can quickly become emotional. Growing frustration can lead to words that hurt—all to prove one's point. There is a better way. A straightforward approach is needed. That includes: defusing emotions when necessary, asking the right question at the right time, saying what we mean in a way to be heard, knowing how to set limits, and when to walk away. This workshop takes a realistic and emotionally mature look at the words that move everyday disagreement into a civil discussion (without argument).
Training Outcomes:
• Melt away defensiveness or strong emotions in seconds
• Ask the most powerful questions at the right time
• Get to the bottom of an issue revealed by the three clues
• Get cooperation without forcing your ideas
• Say what you mean without using the 12 words that “push people’s buttons”
"Fantastic class! Mark pushed my mind to open and run.
I learned a lot about me, and how I undermine myself in my daily conversations."
The Secret to Everyday Conversation (Without Argument)
Everyday communication works, until it doesn't. When opinions differ, or what two people want is at odds, talk can quickly become emotional. Growing frustration can lead to words that hurt—all to prove one's point. There is a better way. A straightforward approach is needed. That includes: defusing emotions when necessary, asking the right question at the right time, saying what we mean in a way to be heard, knowing how to set limits, and when to walk away. This workshop takes a realistic and emotionally mature look at the words that move everyday disagreement into a civil discussion (without argument).
Training Outcomes:
• Melt away defensiveness or strong emotions in seconds
• Ask the most powerful questions at the right time
• Get to the bottom of an issue revealed by the three clues
• Get cooperation without forcing your ideas
• Say what you mean without using the 12 words that “push people’s buttons”
"Fantastic class! Mark pushed my mind to open and run.
I learned a lot about me, and how I undermine myself in my daily conversations."
"This training ought to be a requirement for anyone who works with people.
An excellent use of my time. Insightful and useful!"
Details (ZOOM or IN-PERSON meetings)
Cost: ZOOM Meeting: $495 for up to 50 participants. Contact for on-site live training.
Time: 100 minutes for hosted ZOOM meeting.
Terms: Payment due on, or before time of training. 30 days net for established customers.
All major credit cards accepted.
"Made me socially aware and helped me learn how to communicate with all walks of life!"
"This class was far better than I expected...
It far exceeded my expectation since I was required to take it."
"This workshop cuts through the crap and provides information
I can use to communicate better today."
An excellent use of my time. Insightful and useful!"
Details (ZOOM or IN-PERSON meetings)
Cost: ZOOM Meeting: $495 for up to 50 participants. Contact for on-site live training.
Time: 100 minutes for hosted ZOOM meeting.
Terms: Payment due on, or before time of training. 30 days net for established customers.
All major credit cards accepted.
"Made me socially aware and helped me learn how to communicate with all walks of life!"
"This class was far better than I expected...
It far exceeded my expectation since I was required to take it."
"This workshop cuts through the crap and provides information
I can use to communicate better today."
Short List of Customers Served
T-Mobile / Microsoft / Wells Fargo / Intel / BNSF / Safeway
Panasonic / AAA of Washington / Justice Department (WA)
City of Tacoma / City of Seattle / City of Bellevue
Bellevue College / Western WA University / King County Public Library System
T-Mobile / Microsoft / Wells Fargo / Intel / BNSF / Safeway
Panasonic / AAA of Washington / Justice Department (WA)
City of Tacoma / City of Seattle / City of Bellevue
Bellevue College / Western WA University / King County Public Library System