Training
It's Not WHAT We Say, It's HOW We Say It!
The Secret to Everyday Communication (Without Argument)
Everyday communication works, until it doesn't. Whether at home or at work, when opinions, or what two people want differs, talk can quickly turn into an argument. Growing frustration can lead to words weaponized to hurt—all to prove one's point. There is a better way. This seminar takes a realistic look at an approach that moves everyday disagreement into a civil discussion (without argument).
Training Outcomes:
• Melt away defensiveness or arguments in seconds
• Ask the most powerful questions at the right time
• Get to the bottom of an issue by listening for the three clues
• Get cooperation without forcing your ideas
• Say what you mean without using the 12 words that “push people’s buttons”
"Fantastic class! Mark pushed my mind to open and run.
I learned a lot about me, and how I undermine myself in my daily conversations."
The Secret to Everyday Communication (Without Argument)
Everyday communication works, until it doesn't. Whether at home or at work, when opinions, or what two people want differs, talk can quickly turn into an argument. Growing frustration can lead to words weaponized to hurt—all to prove one's point. There is a better way. This seminar takes a realistic look at an approach that moves everyday disagreement into a civil discussion (without argument).
Training Outcomes:
• Melt away defensiveness or arguments in seconds
• Ask the most powerful questions at the right time
• Get to the bottom of an issue by listening for the three clues
• Get cooperation without forcing your ideas
• Say what you mean without using the 12 words that “push people’s buttons”
"Fantastic class! Mark pushed my mind to open and run.
I learned a lot about me, and how I undermine myself in my daily conversations."
"This training ought to be a requirement for anyone who works with people.
An excellent use of my time. Insightful and useful!"
Details (ZOOM or IN-PERSON meetings)
Cost: ZOOM: $395 for up to 24 participants. IN-PERSON workshop: $750. Includes handout.
Copies of The Secret to Everyday Communication (Without Argument) book at a 20% discount!
Time: 75 minutes for ZOOM meeting / 90+ minutes for IN-PERSON. Customized training available.
Travel Expense: Lodging and transportation expense to be determined.
Terms: Payment due on, or before time of workshop. 30 days net for established customers.
All major credit cards accepted.
"Made me socially aware and helped me learn how to communicate with all walks of life!"
"This class was far better than I expected.
It far exceeded my expectation since I was required to take it."
"This workshop cuts through the crap and provides information
I can use to communicate better today."
Short List of Customers Served
T-Mobile / Microsoft / Wells Fargo / Intel / BNSF / Safeway
Panasonic / AAA of Washington / Justice Department (WA)
City of Tacoma / City of Seattle / City of Bellevue
Bellevue College / Western WA University / King County Public Library System
T-Mobile / Microsoft / Wells Fargo / Intel / BNSF / Safeway
Panasonic / AAA of Washington / Justice Department (WA)
City of Tacoma / City of Seattle / City of Bellevue
Bellevue College / Western WA University / King County Public Library System