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Communication Workshops
Making communication work between people sometimes requires us to view things from an alternative perspective. Uncover the mysteries of communication with three exciting "hands-on" workshops designed to illuminate the way we relate to others in our lives.
"This was ABSOLUTELY the best and most valuable communication workshop I've ever taken! Mark is incredibly insightful and inspiring." - Director
It's Not WHAT We Say, It's HOW We Say It! Part 1
Essential Skills In Effective Communication

In this fascinating and popular half-day workshop, take the mystery out of communication by learning to say what you mean when it matters most! Whether at work or at home, how we say it is often more important than what we say. The words we choose, the tone of voice and our body language dramatically affect the way people respond to us. Reduce resistance and negativity in your daily interactions by creating a more engaging and productive exchange. Through interactive exercises, update and expand the way of looking at the five skills for effective communication: Listening, Explaining, Clarifying, Influencing, and Confronting. Bring specific examples of communication challenges encountered in your life.

Training Outcomes:

• Get cooperation without forcing your ideas
• Be positive, yet direct with others
• Listen more perceptively
• Tactfully address unproductive behavior
• Avoid the 12 words that "push people's buttons"

(Enrollment Details)
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"This workshop delivers! Mark's examples, stories and exercises make it fun and very easy to understand and apply." - Health Care Professional
It's Not WHAT We Say, It's HOW We Say It! Part 2
Advanced Skills In Effective Communication

Strong emotions complicate communication. When tempers flair, verbal attacks and complaints can easily put people on the defensive. How we respond is crucial in these delicate situations. Navigate tense conversations with confidence drawing upon the skills of mediation and negotiation. Learn and practice a powerful three-step process that quickly calms negative emotions, gets to the bottom of the real issue and transforms difficult conversations into mutually satisfying solutions in this half-day workshop.

Training Outcomes:

• Get to the bottom of people's resistance and hidden agendas
• Diffuse anger with ease
• What to do when your buttons get pushed
• Ask the right question exactly at the right time
• Navigate difficult conversations using a powerful three-step process

(Enrollment Details)
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"This workshop should be a requirement for anyone who manages others. This training was an excellent use of my time." - Team Leader
Dealing With Discord - The Manager as Mediator

In todays multi-cultural and multi-generational workplace, unresolved tension between employees can undermine productivity, morale and teamwork—and may escalate into costly turnover or legal action. Prevent the high cost of employee conflict in this all-day workshop by learning a powerful and effective 4-step process that managers or team leaders can use to facilitate a resolution to any ongoing dispute between staff members.

Training Outcomes:

• Read the "tell-tale" symptoms of workplace conflict, and how to respond before it escalates
• Listen like a mediator to reveal the hidden needs causing the dispute
• Neutralize negative comments by rephrasing into negotiable solutions
• De-escalate situations that get emotionally charged
• Ask the right question at the right time to move beyond an impasse

(Enrollment Details)
"Mark's workshops are real eye openers. A synthesis of the latest (and original) research and application... presented with humor. Very compelling and practical! - Business Owner
 

- Enrollment Details -

It's Not WHAT We Say, It's HOW We Say It! Parts 1 & 2

Who Can Benefit

All those who want to advance their communication skills at home and at work.

Company Class

Conducted at your location. Call 360-671-5858 / email Mark Ortman

Cost (For up to 28 participants)

Half-day Workshop (Part 1 OR Part 2): $1250 + travel expenses.

Full-day Workshop (Both Parts 1 & 2): $1850 + travel expenses.

Workshops includes manual, handouts and certificates of completion.

Non-Profit Organization discount available.

Public Classes

Individual enrollments through Bellevue College in Bellevue, WA

Contact the college at: http://www.campusce.net/BC/search/search.aspx and scroll "Catagory" and click to select "Communication Skills". Then click "Search" near the bottom of the page. Find, then click: "It's Not WHAT We Say, It's HOW We Say It" or call 425-564-2263 for registration and dates.

Individual enrollment at Bellevue College: $89 per participant - per Part.

 

- Enrollment Details -

Dealing With Discord - The Manager As Mediator

Who Can Benefit

Ideal for anyone who has responsibility over a group of people: managers, supervisors, team leaders and human resource staff.

Company Class

Conducted at your location. Call 360-671-5858 / email Mark Ortman

Cost (For up to 21 participants)

Full-day Workshop: $1850 + travel expenses.

Workshops includes manual, handouts and certificates of completion.

Non-Profit Organization discount available.

Public Classes

Individual enrollments through Bellevue College in Bellevue, WA

Contact the college at: http://www.campusce.net/BC/search/search.aspx and scroll "Catagory" and click to select "Communication Skills". Then click "Search" near the bottom of the page. Find, then click: "Dealing With Discord - The Manager As Mediator" or call 425-564-2263 for registration and dates.

Individual enrollment at Bellevue College: $169 per participant.

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Copyright©2014 Mark Ortman